Privacy Policy

At The Conservatory Roof Guys, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, theconservatoryroofguys.co.uk, or engage with our services.

Information We Collect

We collect personal information that you provide to us directly, including:

  • Contact Information: Name, email address, phone number, and postal address.

  • Project Details: Information about your conservatory, including style and specifications.

  • Communication Records: Correspondence via email, phone, or our website’s contact form.

We may also collect technical information automatically, such as:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, links clicked, and time spent on our site.

How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide conservatory roof replacement services, including consultations, quotes, and installations.

  • Communication: To respond to your inquiries and provide customer support.

  • Marketing: To send promotional materials, newsletters, and updates about our services (only if you have consented).

  • Legal Compliance: To comply with legal obligations and resolve disputes.

 

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third-party vendors who assist with our operations, such as payment processors and email service providers.

  • Legal Authorities: When required by law or to protect our rights, we may disclose your information to comply with legal processes.

 

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Correct any inaccuracies in your personal information.

  • Erasure: Request the deletion of your personal information, subject to certain conditions.

  • Restriction: Limit the processing of your personal information.

  • Objection: Object to the processing of your personal information for direct marketing purposes.

  • Data Portability: Request the transfer of your personal information to another service provider.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. You can control cookie settings through your browser; however, disabling cookies may affect the functionality of our site.

7. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@theconservatoryroofguys.co.uk
Phone: 01934 352958
Address: 10 Greenacre, Weston-super-Mare BS22 9RG

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